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Hi all, I am trying to troubleshoot for my parents who are in another city.. tough to do over the phone…

Anyway, just yesterday they noticed the infomir loading screen has a red and black background (see pic). It loads for a while and then the TV says no source detected. So the signal is being lost somehow.

Their setup has been working flawlessly for months. Then yesterday informir Loading screen is black and red (as opposed to the usual black) and then signal is lost. Any idea what the black and red loading screen means? Or what the problem could be? Thanks.

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